These Terms of Service ("Legal Terms") govern your access to and use of Colobbo’s website, mobile app, and Services. Please read them carefully — by using our Services you agree to be bound by these Legal Terms. If you do not agree, do not use the Services.

Agreement to Our Legal Terms

We are COLOBBO PTY LTD, doing business as Colobbo ("Company," "we," "us," "our"), a company registered in Australia at Level 1, 101 Moray Street, South Melbourne VIC, Victoria 3205. We operate the website colobbo.com, the mobile application Colobbo, and related products and services (collectively, the "Services").

These Legal Terms constitute a legally binding agreement between you ("you") and COLOBBO PTY LTD regarding your use of the Services. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES.

We may update these Legal Terms from time to time; changes will be effective when posted with an updated "Last Updated" date. It is your responsibility to review these Legal Terms periodically.

1. OUR SERVICES

The Services are provided for lawful use only. They allow you to:

  • Manage field service projects and operations
  • Create, assign, and track tasks and work orders
  • Schedule and dispatch field service technicians
  • Coordinate team activities and communications
  • Generate reports and analytics
  • Store and manage customer and project information
  • Access mobile applications for field workforce management

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We own or license all intellectual property rights in the Services ("Content" and "Marks"). The Content and Marks are protected by copyright, trademark, and other laws. Content is provided "AS IS" for your personal, non-commercial or internal business use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download/print portions of the Content for your personal, non-commercial or internal business use. Any other use requires our express prior written permission.

Your Submissions

By submitting questions, comments, suggestions, or other submissions ("Submissions") to us, you agree to assign to us all intellectual property rights in those Submissions. You warrant that Submissions are original or you have rights to submit them and that they do not contain confidential information.

3. USER REPRESENTATIONS

By using the Services you represent and warrant that:

  • Your registration information is true, accurate, current, and complete
  • You have the legal capacity to enter into these Legal Terms
  • You will not use automated means to access the Services
  • Your use of the Services will comply with applicable laws

4. USER REGISTRATION

You may be required to register. Keep your password confidential. We may remove or change usernames that are inappropriate.

5. SUBSCRIPTIONS AND BILLING

Subscription Plans

We offer subscription plans with features and pricing available on our Site. Fees are quoted in U.S. Dollars (USD) unless stated otherwise.

Billing Cycle

Subscription fees are billed in advance on a recurring basis. Subscriptions auto-renew unless cancelled before renewal.

Payment Methods

You must provide accurate payment information and update it as necessary. We bill through an online billing account and may add applicable taxes.

Price Changes

We may modify subscription fees and will provide reasonable prior notice. Continued use after a price change constitutes agreement to pay the new fee.

Payment Processing & Failed Payments

Payments are processed by secure third-party processors; we do not store complete credit card numbers. If payment fails, we may suspend access, retry charges, or terminate your subscription. You remain responsible for unpaid amounts.

Taxes

You are responsible for taxes associated with your use of the Services where applicable.

6. FREE TRIAL

We may offer a free trial to new users. Trial terms are specified at registration. Trials convert to paid subscriptions at the end of the trial unless cancelled. Each user or organization is entitled to one free trial unless otherwise permitted.

7. CANCELLATION AND REFUNDS

Cancellation by You

You may cancel at any time via account settings or by contacting us. You will have access until the end of your billing period and will not be charged for subsequent periods.

Cancellation by Us

We may suspend or terminate your account for breaches, non-payment, fraud, abuse, or business reasons.

Refund Policy

All subscription fees are non-refundable except for pro-rated refunds for unresolvable service issues, billing errors, or as required by law. Refund requests must be submitted within 30 days of the charge and will be reviewed case-by-case.

8. PROHIBITED ACTIVITIES

You agree not to use the Services for unauthorized or illegal purposes. Prohibited activities include (but are not limited to):

  • Systematically scraping or compiling content without permission
  • Attempting to learn other users' passwords or sensitive information
  • Interfering with security features or copying Content for commercial use
  • Uploading malware, spam, or engaging in harassment
  • Using automated systems to access the Services
  • Impersonating others or sharing account credentials
  • Using the Services to compete with us or for unauthorized commercial use

9. USER GENERATED CONTRIBUTIONS & 10. CONTRIBUTION LICENSE

The Services may allow Contributions (text, photos, video, etc.). Contributions may be public and non-confidential. By submitting Contributions you warrant that you own the rights and consent required. You grant us a broad, perpetual, worldwide, royalty-free license to use, reproduce, distribute, and display your Contributions for any purpose.

We do not claim ownership of your Contributions — you retain ownership — but you give us rights to use them. We may edit, remove, or re-categorize Contributions at our discretion.

11. SERVICES MANAGEMENT

We may monitor the Services for violations, take legal action, restrict access, remove content, and otherwise manage the Services to protect our rights and ensure proper functioning.

12. PRIVACY POLICY

Please review our Privacy Policy at: [INSERT PRIVACY POLICY URL]. By using the Services you consent to data transfer and processing in Australia.

13. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services. We may terminate or suspend access at any time without notice for violations or other reasons. Upon termination you may be prohibited from registering again.

14. MODIFICATIONS AND INTERRUPTIONS

We may modify, suspend, or discontinue the Services at any time. We are not liable for downtime, interruptions, or for providing updates, corrections, or new features.

15. GOVERNING LAW

These Legal Terms are governed by the laws of Australia. You and COLOBBO PTY LTD consent to the exclusive jurisdiction of Australian courts for disputes.

16. DISPUTE RESOLUTION

Informal Negotiations

Parties agree to attempt to resolve disputes informally for 30 days before arbitration, except where excluded.

Binding Arbitration

Unresolved disputes will be resolved by binding arbitration under the Australian Centre for International Commercial Arbitration (ACICA) rules. Arbitration may be in person, by phone, or online and will typically occur in Victoria, Australia.

Restrictions & Exceptions

Arbitration is limited to individual disputes and class actions or representative claims are excluded. Intellectual property and injunctive relief disputes are excluded from arbitration.

17. CORRECTIONS

We may correct errors or update information on the Services at any time without notice.

18. DISCLAIMER

THE SERVICES ARE PROVIDED "AS-IS" AND "AS-AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES. WE ARE NOT LIABLE FOR ERRORS, INTERRUPTIONS, OR THIRD-PARTY CONTENT.

19. LIMITATIONS OF LIABILITY

WE ARE NOT LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR LIABILITY IS LIMITED TO AMOUNTS PAID BY YOU TO US IN THE SIX (6) MONTH PERIOD PRECEDING THE CLAIM, TO THE EXTENT PERMITTED BY LAW.

20. INDEMNIFICATION

You agree to indemnify and hold us harmless from claims arising out of your Contributions, use of the Services, breach of these Legal Terms, or violation of third-party rights.

21. USER DATA

Data Ownership

You retain ownership of Customer Data. We claim no ownership.

Data Usage

We may use Customer Data to provide and improve Services, generate anonymized analytics, and comply with law. We will not sell Customer Data except as described in our Privacy Policy.

Data Portability & Security

You may export Customer Data. Upon account termination you have thirty (30) days to export data before deletion. We implement industry-standard security measures but cannot guarantee absolute security.

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By using the Services you consent to electronic communications and agree that electronic signatures and records satisfy legal requirements for writing and signatures.

23. MISCELLANEOUS

These Legal Terms, together with any policies posted on the Services, form the entire agreement. If any provision is unenforceable, it will be severed without affecting the remainder. We may assign our rights and are not responsible for force majeure events.

24. CONTACT US

For complaints or information regarding the Services, contact:

COLOBBO PTY LTD
Level 1, 101 Moray Street
South Melbourne VIC, Victoria 3205 Australia

© 2025 COLOBBO PTY LTD. All rights reserved.