Privacy Policy
COLOBBO PTY LTD (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website colobbo.com, our mobile application Colobbo, and our field service management software platform (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information about you in various ways when you use our Services. The information we collect can be categorized as follows:
1.1 Personal Information You Provide to Us
Account Information — When you register for an account, we collect:
- Name (first and last)
- Email address
- Company name
- Phone number
- Job title
- Billing address
- Password (encrypted)
Payment Information — When you subscribe to our Services, we collect:
- Credit card information (processed through third-party payment processors)
- Billing address
- Payment history
We do not store complete credit card numbers on our servers. Payment processing is handled by PCI‑DSS compliant third‑party payment processors.
Profile Information — You may choose to provide additional information in your profile, such as:
- Profile photo
- Business information
- Preferences and settings
- Communication preferences
Customer Data — When you use our Services, you may input, upload, or store data related to your field service operations (“Customer Data”), including:
- Customer names and contact information
- Project details and specifications
- Task descriptions and assignments
- Work orders and service tickets
- Scheduling and appointment information
- Field technician information
- Time tracking data
- Location data related to service activities
- Photos, documents, and files
- Notes and communications
- Custom fields and metadata
Communications — When you contact us or communicate through the Services, we collect:
- Your messages and correspondence
- Support ticket information
- Feedback and survey responses
- Chat logs
1.2 Information Automatically Collected
Device and Usage Information — When you access our Services, we automatically collect:
- IP address
- Browser type and version
- Device type, model, and operating system
- Unique device identifiers
- Mobile network information
- Pages visited and features used
- Time and date of visits
- Time spent on pages
- Referring website addresses
- Click patterns and navigation paths
Location Information — We may collect location information from:
- IP address (approximate location)
- GPS data (when you use mobile app with location services enabled)
- Location data entered for service appointments and field activities
Log Data — Our servers automatically record information (“Log Data”) created by your use of the Services, including access times, API calls and responses, error logs, feature usage statistics, and system performance data.
1.3 Information from Third Parties
We may receive information about you from third parties, such as social media platforms (if you choose to connect your account), business partners, data analytics providers, marketing partners, public databases, and identity verification services.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 To Provide and Maintain the Services
- Create and manage your account
- Process your subscription and payments
- Provide customer support and respond to inquiries
- Enable core functionality of the field service management platform
- Store and manage your Customer Data
- Facilitate communication between team members
- Send transactional emails and notifications
- Authenticate users and prevent fraud
2.2 To Improve and Develop the Services
Analyze usage patterns and trends, conduct R&D, test new features, optimize performance, debug issues, and generate anonymized analytics.
2.3 To Communicate with You
Send service updates, technical notices, administrative messages, respond to comments and questions, request feedback, and send marketing communications (with consent).
2.4 To Ensure Security and Prevent Fraud
Monitor for suspicious activity, detect and prevent fraud and abuse, enforce our Terms, comply with legal obligations, and respond to legal requests.
2.5 For Marketing and Advertising
Send promotional materials, display personalized ads, conduct campaigns, measure effectiveness, and retarget visitors. You can opt out of marketing communications at any time.
2.6 For Legal and Compliance Purposes
Comply with applicable laws and respond to lawful requests from authorities, enforce agreements, and protect against legal liability.
3. DISCLOSURE OF YOUR INFORMATION
3.1 Service Providers and Business Partners
We may share your information with third-party service providers who perform services on our behalf (payment processors, cloud hosting, email providers, analytics, customer support platforms, marketing tools, security and fraud prevention services).
3.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities to comply with legal obligations, protect rights, or prevent wrongdoing.
3.4 With Your Consent
We may share your information with third parties when we have your explicit consent.
3.5 Aggregated or Anonymized Data
We may share aggregated or anonymized information that cannot reasonably be used to identify you.
3.6 Within Your Organization
When using the Services as part of an organization, certain information may be visible to other users within your organization.
5. THIRD-PARTY WEBSITES AND SERVICES
The Services may contain links to third-party websites and services that we do not control. We are not responsible for their content or privacy practices. Review their privacy policies when you visit them.
6. DATA SECURITY
We implement technical and organizational measures to protect your information, including encryption (TLS/SSL), secure authentication, regular audits and penetration testing, intrusion prevention systems, access controls, and secure development practices. We use industry-leading cloud providers and require vendor security commitments.
While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your password and notifying us of unauthorized access.
7. DATA RETENTION
We retain information only as long as necessary to provide Services or as required by law. Key retention periods:
- Account information — while your account is active
- Customer Data — retained while account active; 30 days after termination to export; backups may persist up to 90 days
- Usage Data — typically retained up to 2 years
- Marketing Data — minimal info retained to honor opt-outs
8. INTERNATIONAL DATA TRANSFERS
8.1 Cross-Border Transfers
Colobbo is based in Australia but operates globally. Your information may be transferred to countries with different data protection laws. We take steps to ensure adequate protection.
8.2 Transfer Mechanisms
For transfers from the EEA/UK, we rely on Standard Contractual Clauses (SCCs), adequacy decisions, explicit consent, or other lawful mechanisms.
8.3 Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 when transferring personal information outside Australia.
9. YOUR PRIVACY RIGHTS
9.1 General Rights
You may have rights including access, rectification, deletion, restriction, portability, objection, and withdrawal of consent where applicable.
9.2 How to Exercise Your Rights
To exercise your rights, email us at: [INSERT PRIVACY EMAIL], use account settings, or contact us via the Contact Us section. We typically respond within 30 days and may verify your identity first.
9.3 Limitations
Rights may be limited where necessary to comply with law, defend legal claims, or when privileged information is involved.
10. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18. We do not knowingly collect information from children under 18. If you believe we have collected such information, contact us and we will remove it.
11. CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have specific rights under the CCPA including the right to know, delete, opt-out of sale (we do not sell personal information), and non-discrimination. To exercise these rights, contact us at [INSERT PRIVACY EMAIL] or call [INSERT PHONE NUMBER]. We will verify your identity and respond within 45 days.
12. EUROPEAN PRIVACY RIGHTS (GDPR)
If you are in the EEA/UK/Switzerland, you have additional rights under the GDPR. We process personal data based on consent, contract, legal obligation, or legitimate interests. You have the right to lodge a complaint with a supervisory authority and to object to automated decision-making where applicable.
13. AUSTRALIAN PRIVACY RIGHTS
Australian residents have rights under the Privacy Act 1988 and APPs, including access and correction. Complaints can be lodged with us; if unsatisfied you may contact the OAIC: www.oaic.gov.au, phone 1300 363 992, email enquiries@oaic.gov.au.
14. DO NOT TRACK SIGNALS
Our Services currently do not respond to Do Not Track signals. You can control tracking through cookie settings as described above.
15. CONTACT US
If you have questions or requests about this Privacy Policy, contact:
COLOBBO PTY LTDMailing Address: Level 1, 101 Moray Street
South Melbourne VIC, Victoria 3205 Australia
For privacy inquiries, please include your full name, account email, description of request, and relevant documentation. We typically respond within 30 days.
Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technology, legal requirements, or other factors. We will update the “Last Updated” date and notify you where required. Your continued use after changes indicates acceptance.
© 2025 COLOBBO PTY LTD. All rights reserved.